<div><div class="ace-line ace-line old-record-id-EU1hdyymAodYnPxFtNMuCV5EsRh">如您的账户被风控系统识别并触发风控限制，请依照以下指引完成资料提交，以完成账户风控审核流程。</div><div class="ace-line ace-line old-record-id-RE8MdBMO7oThmyx2eD0u2jMbsRe"><br /></div><p></p><h3 class="heading-3">1. 提交解除风控资料申请</h3><h4 class="heading-4 ace-line old-record-id-NTaIdrtEeo9zwZxyHoeuMBOVsPg">进入资料提交页面</h4><ul class="list-bullet1"><li class="ace-line ace-line old-record-id-V4ZMd1vvGooTqWxgomBuS3Pcsbb"><div>您可以通过以下路径进入：在【官网首页】 → 点击【帮助中心】 → 选择【账号风控审核】 → 进入资料提交入口；</div></li><li class="ace-line ace-line old-record-id-Dtf1dnkhsojGWUxKqZ3uNNa8sB2"><div>点击【申请】按钮后，系统将自动引导您进入资料上传页面，完成后续操作。</div></li></ul><div style="text-align:center" class="image-uploaded gallery old-record-id-PFV4dTKVPo3F9pxADgVugZxmsQ6"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250523220255513QPNTpfhjTh7aX8.png" style="max-width:100%;height:auto;border-radius:12px" /></div><div style="text-align:center" class="image-uploaded gallery old-record-id-UmvudLXwPovwOpxYYwDuJk7ws1a"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250523220254170kKURwxFIO5R9eI.png" style="max-width:100%;height:auto;border-radius:12px" /></div><div class="ace-line ace-line old-record-id-RL3vdCnGnomXeNxDfuDuZzhFsGc"><br /></div><h4 class="heading-4 ace-line old-record-id-KIkMdNDFqopdYMxjH6xumXM4sob">請依據頁面提示上传所需资料</h4><div class="ace-line ace-line old-record-id-ML4ud909joV2nNxfmzWu4EAZs5k">为确保您的账户信息安全及审核顺利完成，请务必按照页面要求准备并上传完整资料，同时注意以下事项：</div><ul class="list-bullet1"><li class="ace-line ace-line old-record-id-A5IFdIubxo6DUbxdlYduKKBcsPh"><div>所提交的资料需内容真实、清晰、无遮挡；</div></li><li class="ace-line ace-line old-record-id-SQPkdKPUCoRvJkxy6BrukeOwsAe"><div>支持的文件格式：JPG、JPEG、PNG、PDF，单个文件大小不得超过10MB；</div></li><li class="ace-line ace-line old-record-id-XhWvdQ8iQormZsxGkt4uFJoasEg"><div>每次最多上传<strong>9个文件</strong>，建议您提前准备完整资料后一次性提交，避免超出上传限制；</div></li><li class="ace-line ace-line old-record-id-KXdadlm4UoCxUdxT8EMuS73msGe"><div>若系统提示您上传资金来源证明，请参考《<a href="https://www.mexc.com/zh-TW/announcements/article/17827791510667">資金來源證明FAQ</a>》准备相应文件；</div></li></ul><div style="text-align:left" class="ace-line ace-line old-record-id-Sry0d1ODaobJhNxpnI6uqHjysTd"><br /></div><div class="ace-line ace-line old-record-id-AGjVdfoF8oFhoZxmgoFuNKo7sOg">如在提交过程中遇到任何问题，欢迎随时联系MEXC在线客服协助处理。</div><div class="ace-line ace-line old-record-id-R7gudfM1EoxSasxBrpLunqassJl"><br /></div><p></p><h3 class="heading-3">2. 资料审核与风控分析流程</h3><div class="ace-line ace-line old-record-id-L9rrdrFr1old93x7t9LuTXRWsid"><br /></div><div class="ace-line ace-line old-record-id-Tbywd4b9pojvydxVdqluu1KGsDc">在您提交资料后，我们将对您提供的资料进行审核，审核流程通常分为两个阶段，具体流程会根据账户实际情况有所不同：</div><div class="ace-line ace-line old-record-id-LjUpdPrRaop5BkxhqmpuH55es2c"><br /></div><h4 class="heading-4 ace-line old-record-id-XeHWdxx8XosA5TxHmKBuTVIjs6b">资料审核阶段</h4><ul class="list-bullet1"><li class="ace-line ace-line old-record-id-ZKQIdrzsio0BGFx3RkiuL59jssd"><div>审核时间通常为3个工作日左右，实际时间可能视具体情况略有不同，敬请理解与耐心等待。</div></li><li class="ace-line ace-line old-record-id-Nm4IdeDXko8ORhxFsbxuNOmlsUg"><div>审核结果将通过站内信和账户邮箱发送通知，请您留意相关邮件，或前往官网【账户风控审核】查看审核进度；</div></li></ul><div class="ace-line ace-line old-record-id-Apa1dM0NYod1IlxgqHRuGxKpsof"><br /></div><h4 class="heading-4 ace-line old-record-id-JrTndaQ0fo6eUBxqildujj3gs6d">账户风控分析阶段</h4><div class="ace-line ace-line old-record-id-Txf9dlSDBocILbxowfzuygnrstf">每个账户的情况和操作行为各不相同，平台的风控系统将根据多项因素进行动态判断，以决定是否需要进入风控分析阶段。部分账户在资料审核通过后，系统将启动风控分析流程，用于进行更全面的评估。</div><div class="ace-line ace-line old-record-id-ApaidtvofocErDxdttIuIRKWsjb">您可在官网【账户风控审核】页面查看预计分析时长，该时长仅供参考，代表当前风控预估结论。</div><ul class="list-bullet1"><li class="ace-line ace-line old-record-id-K3mUdriVjoP7nJxrS6XuQYqfsZb"><div>风控分析过程中，系统可能会要求您补充资料，请留意页面通知或邮件提示并及时配合提交；</div></li><li class="ace-line ace-line old-record-id-JI8QdTRPfo6sVLx9cIZudjN8sNf"><div>在资料审核与风控分析期间，账户部分功能将继续受到限制，相关限制无法手动或提前解除；</div></li><li class="ace-line ace-line old-record-id-Hifbd9j7Lo8RdjxxoWLunoPVsyI"><div>请勿重复提交资料，以免造成系统识别异常，影响整体审核进度；</div></li><li style="text-align:left" class="ace-line ace-line old-record-id-YFymdt7ZGoLoOkxnOBTu9rntsgg"><div>在特殊情况下，账户风控状态可能因系统动态判断而发生变更，请您以账户实际状态为准。</div></li></ul><div class="ace-line ace-line old-record-id-E1hMd8HbVoZLRvxxk79uWP7ws6e"><br /></div><p></p><h3 class="heading-3">3. 账户风控完结与通知</h3><div class="ace-line ace-line old-record-id-WXoAdDlqposeeAxz0KPu4OF0sBb">当您的账号风控审核申请完结后，系统将通过站内信及账户绑定邮箱发送通知，请您及时查收相关邮件，确认账户的实际风控状态。</div><div class="ace-line ace-line old-record-id-RLlQdLOfdo1Kz7xrWdSujHVVsOf"><br /></div><div style="text-align:left" class="ace-line ace-line old-record-id-FvZ2dioQ5oyd0Jxv8pruCdoosXd">如您对风控结果或账户功能的使用有任何疑问，欢迎通过官网渠道联系 MEXC 在线客服，我们将竭诚为您提供协助。感谢您的理解与支持。</div></div>
<div><div class="ace-line ace-line old-record-id-OkMNd7YRAo9H5rxzCxXuNqPCsMX">當您在 MEXC 平台進行實名認證時，可能出現認證失敗的情況，以下是可能遇到的原因和解決方案：</div><div class="ace-line ace-line old-record-id-CzE3dQgzUoBy6uxgE59ujarUsce"><br /></div><h2 class="heading-2 ace-line old-record-id-WneudW85foZE9nxtuVCun09ksKf">如何查看我的 KYC 身份認證結果：</h2><div class="ace-line ace-line old-record-id-QlmPdUT5koIb2uxkfHFurIeRsjb">當您的KYC身份認證提交後，MEXC 將會通過電子郵件發送KYC身份認證結果。 您可以通過註冊 MEXC 賬戶的電子郵箱中查看審核未通過的原因。<br /><br /></div><div style="text-align:left" class="image-uploaded gallery old-record-id-IClYdhCAcoj0BzxBzqhu28Hgsye"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20241114141621458ZdWTAD69byqsml.png" width="546" /></div><div class="ace-line ace-line old-record-id-IQQSdSYpBoqmM2xHd2PuP93jsBc"><br />您也可以通過點擊訪問<a href="https://www.mexc.com/zh-TW/user/id-auth" rel="nofollow">身份認證页面</a>，查看KYC認證結果。<br /><br /></div><div style="text-align:center" class="image-uploaded gallery old-record-id-VeKDddS45oYgOIxolCfuFr6ysWf"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20241114141621244LKpndWCN670LIh.png" /></div><h2 class="heading-2 ace-line old-record-id-TdCWd8tKno19NNxMnU8ufbvWsEg"><br />KYC 身份認證失敗的常見原因與解決方法:<br /></h2><div><table class="ace-table" style="border:none;border-collapse:collapse;table-layout:fixed;width:500px"><colgroup><col width="100" /><col width="262" /><col width="262" /><col width="262" /></colgroup><tbody><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );font-size:10pt;padding:8px;vertical-align:top"><div style="text-align:center" class="ace-line ace-line old-record-id-PL6NdR3eEodfw4xrrbquvNugs3b"><strong>序號</strong></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );font-size:10pt;padding:8px;vertical-align:top"><div style="text-align:center" class="ace-line ace-line old-record-id-QhyXdhuk2oEENfx3SDXuMUVMs1f"><strong>常見失敗原因</strong></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );font-size:10pt;padding:8px;vertical-align:top"><div style="text-align:center" class="ace-line ace-line old-record-id-EpfmdOcPNozjulxIE2buZwd6sHf"><strong>可能的原因 / 描述</strong></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );font-size:10pt;padding:8px;vertical-align:top"><div style="text-align:center" class="ace-line ace-line old-record-id-ZpDqdbQNyolQucx1BIKuX8OJsqc"><strong>解決方案</strong></div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );font-size:10pt;padding:8px;vertical-align:middle"><div style="text-align:center" class="ace-line ace-line old-record-id-UgK6d1nbJoUwezxN9tquw2uRsEd"><strong>1</strong></div><div class="ace-line ace-line old-record-id-Yx1tdVYSnojsBbxcdIXu9jgQsge"><br /></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );font-size:10pt;padding:8px;vertical-align:top"><div class="ace-line ace-line old-record-id-Q8xSdeLveowLJOxcsPLuAoAtsS6">證件信息無效或不完整，請確保您的全名或人像照片等信息清晰可見，或提交其他類型證件。</div><div class="ace-line ace-line old-record-id-MvPqdFFzVo0UBYxAu0Suu1v7s2d"><br /></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );font-size:10pt;padding:8px;vertical-align:top"><div class="ace-line ace-line old-record-id-YyLCdogvqoAk3wxmsKiuKtxSsce">證件照片模糊或部分信息無法識別，導致系統無法驗證。 證件屬於MEXC 平台不支持類型。</div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );font-size:10pt;padding:8px;vertical-align:top"><div class="ace-line ace-line old-record-id-OvqvdOB8Zo3xi8x11ivuoGuxsjc">請確保證件照片清晰可見，尤其是姓名和人像等關鍵信息，或重新拍攝上傳其他有效證件。</div><div class="ace-line ace-line old-record-id-HsmZdsBMKonqktxyRIYuYuogsJh">MEXC僅支持以下證件類型：<strong>身份證、護照、駕駛證</strong>。</div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );font-size:10pt;padding:8px;vertical-align:middle"><div style="text-align:center" class="ace-line ace-line old-record-id-FxXIdGc6Qojto5xAVyIumDtgsXg"><strong>2</strong></div><div class="ace-line ace-line old-record-id-JlUWd8FJ1oAgdhxsIbpupmK6sIb"><br /></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );font-size:10pt;padding:8px;vertical-align:top"><div class="ace-line ace-line old-record-id-Z8tMdOMeIoEUVdxLanrulqPlsje">此證件可認證的賬號數量已達上限，請更換其他證件。</div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );font-size:10pt;padding:8px;vertical-align:top"><div class="ace-line ace-line old-record-id-ECmidbxcVokC2NxzbpeuM5sSsBf">該證件已用於多個賬戶，超過平台允許的賬號綁定數量。</div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );font-size:10pt;padding:8px;vertical-align:top"><div class="ace-line ace-line old-record-id-HRoydXmBxoiB0BxCGX2uq14NsWc">提交未綁定過其他賬戶的新證件，或使用其他類型的有效證件。</div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );font-size:10pt;padding:8px;vertical-align:middle"><div style="text-align:center" class="ace-line ace-line old-record-id-RYmBdsa5lou8U5xX0cKuj6Disne"><strong>3</strong></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );font-size:10pt;padding:8px;vertical-align:top"><div class="ace-line ace-line old-record-id-FIfdde0Fjooq0Zx9bSxug5BdsSa">證件過期，請提交其他類型證件。</div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );font-size:10pt;padding:8px;vertical-align:top"><div class="ace-line ace-line old-record-id-F8kCdrNkRogAEfxR6coucl0rsJg">提交的證件已過有效期，不再被系統視為有效。</div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );font-size:10pt;padding:8px;vertical-align:top"><div class="ace-line ace-line old-record-id-VJq9dtKYnoLPbOxiZ5quE9Ycsth">請上傳一份在有效期內的證件，確保系統能通過認證</div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );font-size:10pt;padding:8px;vertical-align:middle"><div style="text-align:center" class="ace-line ace-line old-record-id-WpULdNwNeofA5XxbHoUu0rRFsvb"><strong>4</strong></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );font-size:10pt;padding:8px;vertical-align:top"><div class="ace-line ace-line old-record-id-Dpe7dzsDbozRGix7RLbuGQOJsCf">不支持拍攝屏幕/復印件，請提交證件原件。</div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );font-size:10pt;padding:8px;vertical-align:top"><div class="ace-line ace-line old-record-id-RV1ddUkdwoaEphxiUheuVydxsCc">上傳的證件為屏幕截圖或復印件，而非證件原件的清晰照片。</div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );font-size:10pt;padding:8px;vertical-align:top"><div class="ace-line ace-line old-record-id-A3Y1dzUXMombFjxJmhHu60lAscb">請確保上傳的是證件原件的清晰照片，不支持屏幕截圖或復印件。</div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );font-size:10pt;padding:8px;vertical-align:middle"><div style="text-align:center" class="ace-line ace-line old-record-id-LWYmdFGUaoVHEzxM9IBu7ulFsMg"><strong>5</strong></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );font-size:10pt;padding:8px;vertical-align:top"><div class="ace-line ace-line old-record-id-MQ8ndOBF3oH2G8xvApyul5jTsGe">證件信息顯示不完整。</div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );font-size:10pt;padding:8px;vertical-align:top"><div class="ace-line ace-line old-record-id-Rdjxdc5gXoBZNXx5ZKau3ZAEspc">證件照片中關鍵信息（如姓名、證件號碼）未全部顯示，系統無法完整識別。</div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );font-size:10pt;padding:8px;vertical-align:top"><div class="ace-line ace-line old-record-id-EIIPdI0wCo3T7zxcN2uuFoABs5e">請重新拍攝並上傳完整的證件照片，確保所有必要信息均可見。</div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );font-size:10pt;padding:8px;vertical-align:middle"><div style="text-align:center" class="ace-line ace-line old-record-id-B7eEdyBNjo2Vmwx44oOuDnghszg"><strong>6</strong></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );font-size:10pt;padding:8px;vertical-align:top"><div class="ace-line ace-line old-record-id-TRHRd927NonYHNxLmizuk7j7sIe">初級實名認證與高級實名認證信息不一致。</div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );font-size:10pt;padding:8px;vertical-align:top"><div class="ace-line ace-line old-record-id-RzxIdj45fo5tMQxJK1nukpoAsyW">初級和高級認證中的信息不符，導致系統驗證失敗。</div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );font-size:10pt;padding:8px;vertical-align:top"><div class="ace-line ace-line old-record-id-A2sLdfj44oiipsxu5axuj0Uasig">核對並確保初級和高級認證中的信息一致，尤其是姓名、證件號碼等關鍵信息。</div></td></tr></tbody></table></div><h2 class="heading-2 ace-line old-record-id-SPiRdbgR3of0spxxmIluL8BwsCg"><br />其他常見注意事項：</h2><ol start="1" class="list-number1"><li style="text-align:left" class="ace-line ace-line old-record-id-VwrPdKLOGomuRcxjlzGuqx0esdf"><div><strong>圖片格式與文件大小</strong>：確保上傳的文件符合平台要求的格式（如 JPG、PNG、JPEG ）及文件大小限制（圖片大小不超過 5 MB），以避免上傳失敗。</div></li><li style="text-align:left" class="ace-line ace-line old-record-id-IveJdi8ggokcgHxCtGauSuh3smg"><div><strong>拍攝環境與光線</strong>：建議在光線良好的環境中拍攝證件照片，避免反光、陰影或模糊，以確保系統能夠清晰識別所有信息。</div></li></ol><div class="ace-line ace-line old-record-id-Ko4PdOB9QoAeHJxtGChuezVNszf"><br /></div><h2 class="heading-2 ace-line old-record-id-HQg2dnLd5oAsqOxigLuu5U9Ys5c">如何重新提交我的 KYC 身份認證：</h2><div class="ace-line ace-line old-record-id-LRRydha2So3XPlxMGjpuxEMXs4f">在您準備再次提交之前，請仔細閱讀【身份認證失敗的常見原因與解決方法】並準備相關證明文件。 準備好您的設備和相機，並確保您處於明亮的環境中。<br /></div><h5 class="heading-5 ace-line old-record-id-AcD3dfkGZoL76exJPfJu9skJszd">Web 端：點擊【人像圖標】-【身份認證】-【在網頁認證/在App中認證】<br /><br /></h5><div style="text-align:center" class="image-uploaded gallery old-record-id-Hzd0dzTQ3o9LeBx6PUOuL5rbs3d"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20241114141621656BC50aRYG4up7Zz.png" width="689" /></div><h5 class="heading-5 ace-line old-record-id-RvDydfuMvoSXszxkKhNuqdL8s6n"><br />App 端：首頁左上角【人像圖標】-【個人認證】-【去認證/重新認證】<br /><br /></h5><div class="image-uploaded gallery"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20241114141622016lpqhUAsTstapFc.png" class=" old-record-id-JkU8dY2TNovVuCxTVAjuz7oKsfe" width="349" /><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20241114141622015BOGkLag4NQ1o3i.png" class=" old-record-id-LkgNdhaATofG4gxtEOIufClDsGW" width="386" /></div><div class=" old-record-id-XEeOdbMRkoiK5AxMf1XuvGXds8f"><br /></div><div class="ace-line ace-line old-record-id-KL0Ldi1Sfo2Ah4x6CoQuonJMspb"><br /></div><h2 class="heading-2 ace-line old-record-id-EKyUdQ7fJoAafWxiayFuUH3LsBf">遇到問題怎麼辦？</h2><div class="ace-line ace-line old-record-id-UXtOd01CYo8F8FxcrvAumFOdsfc">如果您嘗試了以上解決方案後仍然無法通過 KYC 認證，請聯繫平台在線客服或<a href="https://www.mexc.com/zh-TW/support/requests" rel="nofollow">提交工單</a>獲取進一步幫助。客服團隊可以為您提供更詳細的指導。</div></div><p><br /></p>
<div><h2 class="heading-2 ace-line old-record-id-JfnvdQa7NoOoGEx3PAguVc82sEb"> 一、MEXC平台支持三種證件類型</h2><ul class="list-bullet1"><li class="ace-line ace-line old-record-id-Ys24dKsv9oqCL6xTTaHuS7dvsOc"><div>身份證</div></li><li class="ace-line ace-line old-record-id-FJUqdJXZ7o1rflxf7k4u6RcXsLc"><div>護照</div></li><li class="ace-line ace-line old-record-id-OLNtdRIy2oY6xRxbO6duFIVssih"><div>駕照</div></li></ul><h2 class="heading-2 ace-line old-record-id-I2w0d3TsZokUcIx6zjVuqlSaseh">二、示意圖</h2><div class="image-uploaded gallery"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20241114141320640x7TUhpEracQjKF.png" class=" old-record-id-GECRdYBWWoJ1HtxiDUMugujLsOg" width="781" /></div><p><br /></p><div style="white-space:pre-wrap;text-align:center"><span style="background-color:rgb( 255 , 255 , 0 )">（WEB端初級認證界面）</span></div><p><br /></p><p><br /></p><div class="image-uploaded gallery"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20241114141320514VjThB07YnJnPkl.png" width="781" /></div><div class="ace-line ace-line old-record-id-BVmTdji63oPbZhxbFEguHPQhsEe" style="text-align:center"><br /><span style="background-color:rgb( 255 , 255 , 0 )">（APP端初級認證界面）<br /><br /></span><br /></div><h2 class="heading-2 ace-line old-record-id-Gc9DdYj77oYbZQxZPeJu2UybsSd">三、證件照片要求： </h2><ol start="1" class="list-number1"><li class="ace-line ace-line old-record-id-BqjHdbHdEogBL1xJksduEnids4d"><div>MEXC平台支持的證件類型：✅身份證✅護照✅駕照。</div></li><li class="ace-line ace-line old-record-id-QBaIdAGtSoK40TxznvmuqWHPsXf"><div>MEXC平台不支持的證件類型：❌居留證。</div></li><li class="ace-line ace-line old-record-id-GXHQdYM4eoWT6fxwwwZuDquBsne"><div>請您提供政府簽發的有效證件，並確保證件在有效期內。</div></li><li class="ace-line ace-line old-record-id-J1uRd7elGoBV14xhUXvu2xMbsLf"><div>請您提供證件原件或使用相機拍攝，不支持使用圖形編輯器處理圖片，並確保所有圖片內容清晰可見。</div></li><li class="ace-line ace-line old-record-id-CRvMdjFx3ou2uLx1XKtuzNOEsoh"><div>請確保您已達到適用法律規定具有約束力的合同的法定年齡。</div></li></ol><h2 class="heading-2 ace-line old-record-id-RucjdFp5poYQ7HxKVl9u04OXsof">四、溫馨提示</h2><ol start="1" class="list-number1"><li class="ace-line ace-line old-record-id-EfwWdp063oY0rwx0QqmuGpibs8g"><div>確保提供的信息準確無誤，避免因信息錯誤導致認證失敗。</div></li><li class="ace-line ace-line old-record-id-JAq2d5cvOo0jLMxweWluqcGNs1c"><div>使用正式且合法的證件進行認證，避免使用偽造或無效證件。</div></li><li class="ace-line ace-line old-record-id-TSKQdMrlZoloZBxajASuJME3sBe"><div>如果遇到實名認證失敗或其他問題，請聯繫平台在線客服或提交工單獲取進一步幫助。客服團隊將為您提供更詳細的幫助與支持。</div></li></ol><div class="ace-line ace-line old-record-id-MHGDdSXvmo3pYUxdi9ZuApoysBf"><br /></div><div class="ace-line ace-line old-record-id-CtxudyXR2oT9gixIW2CuJq1Wsdd"><br /></div></div><p><br /></p>
<div><h2 class="heading-2 ace-line old-record-id-QkgmduDNCoYpwExPFZQuLqacsed">什麼是身份認證（KYC）？</h2><div class="ace-line ace-line old-record-id-HN6id7XafotrvPxYjIsuxUDNscf">身份認證 （KYC-Know Your Customer) 即充分了解您的客戶，完成身份認證（KYC）有助於保護您的賬號和資產安全，能夠有效避免部分欺詐、腐敗、反洗錢等風險；當您意外丟失賬號密碼/安全項時，身份認證信息也有助於您快速恢復賬號。</div><div class="ace-line ace-line old-record-id-SkXkdGZa8oJ0ZaxCnQZuXUG3sWf"><br /></div><h2 class="heading-2 ace-line old-record-id-IrqkduKfPoxi3Fx89VUum6ePsYf">為什麼要進行身份認證（KYC）？</h2><div class="ace-line ace-line old-record-id-VqwsdtOQlo9Xn6x9AqeuqUfosvk">進行身份認證（KYC）後，您可以享受更加流暢無阻的交易體驗，從而提升整體服務的便捷性和安全性。</div><ul class="list-bullet1"><li class="ace-line ace-line old-record-id-WlfTdZEO0omu7axhhBmuGBzAs8f"><div>提升賬戶的資金安全等級</div></li><li class="ace-line ace-line old-record-id-Nh8tdHj4ToBk89xwXDjuYljus2c"><div>增加買幣/提幣的單筆額度</div></li><li class="ace-line ace-line old-record-id-RuBmdJD0voJw2Wx5yHKu34UPsib"><div>解鎖對應的交易許可權</div></li><li class="ace-line ace-line old-record-id-Trz1dq5LAoomv0xYaoyutBZSsub"><div>解鎖KYC相關平台活動 </div></li></ul><div class="ace-line ace-line old-record-id-VaMDd1NAbof1vTxpLgXugOnis94"><br /></div><h2 class="heading-2 ace-line old-record-id-Xmg9dJuRBoFmwKxFsmYu3K7Osrh">身份認證（KYC）有哪些分類？</h2><div><table class="ace-table" style="border:none;border-collapse:collapse;table-layout:fixed;width:500px"><colgroup><col width="187" /><col width="158" /><col width="359" /><col width="147" /></colgroup><tbody><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );font-size:10pt;padding:8px;vertical-align:top"><div style="text-align:center" class="ace-line ace-line old-record-id-DGR2dhSyro9C2ax6weJuk2v7s4b"><strong>分類</strong></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );font-size:10pt;padding:8px;vertical-align:top"><div style="text-align:center" class="ace-line ace-line old-record-id-SFhMdkZucoyI4VxbhpWurk91sAd"><strong>等級</strong></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );font-size:10pt;padding:8px;vertical-align:top"><div style="text-align:center" class="ace-line ace-line old-record-id-FUsXdhz6moa5qrxU0DqujP1wsCe"><strong>所需資料</strong></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );font-size:10pt;padding:8px;vertical-align:top"><div style="text-align:center" class="ace-line ace-line old-record-id-RvftdYlzXozv7VxzlKwuRYqFsEg"><strong>認證方式</strong></div></td></tr><tr style="height:39px"><td colspan="1" rowspan="2" style="border:1px solid rgb( 222 , 224 , 227 );font-size:10pt;padding:8px;vertical-align:middle"><div style="text-align:center" class="ace-line ace-line old-record-id-HN3kdLNLGontm6xFs3duL0IFsVM">個人KYC</div><div style="text-align:center" class="ace-line ace-line old-record-id-MOJTdGA9UocXfSxDVkluBUuGsbf">(支持身份證/駕照/護照)</div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );font-size:10pt;padding:8px;vertical-align:middle"><div style="text-align:center" class="ace-line ace-line old-record-id-XLqQdLXpooV4j8xku4MuRLHtseg">初級KYC</div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );font-size:10pt;padding:8px;vertical-align:middle"><div class="ace-line ace-line old-record-id-YmAjdW58KoLtx3xKPzsuWadUsEg">提交個人基本認證信息（姓名/證件號碼/出生日期）以及拍攝上傳證件照片</div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );font-size:10pt;padding:8px;vertical-align:middle"><div style="text-align:center" class="ace-line ace-line old-record-id-S0vzdp8eRoLWtBxqxPlu8nUFskF">Web、App</div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );font-size:10pt;padding:8px;vertical-align:middle"><div style="text-align:center" class="ace-line ace-line old-record-id-PyrydY33Wodo0qxxBL7uAeYNsMU">高級KYC</div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );font-size:10pt;padding:8px;vertical-align:middle"><div class="ace-line ace-line old-record-id-JswAdTtXGorrRCxTba5uhvp7sec">提交個人進階認證信息（拍攝或上傳證件照片，輸入姓名/證件號碼/出生日期）並完成人臉識別</div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );font-size:10pt;padding:8px;vertical-align:middle"><div style="text-align:center" class="ace-line ace-line old-record-id-Jl7rdaHGwouRgxxkkDvuzUwLs5g">Web、App</div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );font-size:10pt;padding:8px;vertical-align:middle"><div style="text-align:center" class="ace-line ace-line old-record-id-CURsd8HAPopja0xx5DsukAxdsSd">機構KYC</div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );font-size:10pt;padding:8px;vertical-align:middle"><div style="text-align:center" class="ace-line ace-line old-record-id-AAu2dItBnolRGAxuIgGuHTGus8d">-</div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );font-size:10pt;padding:8px;vertical-align:middle"><div class="ace-line ace-line old-record-id-CMPSdClOtogHDax1N5juGygOsje">提交企業相關信息（企業經營相關信息及董事會相關授權文件）</div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );font-size:10pt;padding:8px;vertical-align:middle"><div style="text-align:center" class="ace-line ace-line old-record-id-MxUPdL0YGoJBsmxacqtuhDpvslg">僅Web</div></td></tr></tbody></table></div><div class="ace-line ace-line old-record-id-PQUudgfH7o7wsoxHr9xul3YEs8e"><br /></div><h2 class="heading-2 ace-line old-record-id-UaKrdRIpjo8K0FxCwLWu9Axzsee">不同類別的身份認證（KYC）提幣額度分別是多少？</h2><div><table class="ace-table" style="border:none;border-collapse:collapse;table-layout:fixed;width:500px"><colgroup><col width="187" /><col width="272" /><col width="386" /></colgroup><tbody><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );font-size:10pt;padding:8px;vertical-align:top"><div style="text-align:center" class="ace-line ace-line old-record-id-IyIud0gzXors2VxAaCPu1tbLsxp"><strong>分類</strong></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );font-size:10pt;padding:8px;vertical-align:top"><div style="text-align:center" class="ace-line ace-line old-record-id-Ttu1dU2Uso0zHdxaeIxuDM4vsyH"><strong>提幣額度</strong></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );font-size:10pt;padding:8px;vertical-align:top"><div style="text-align:center" class="ace-line ace-line old-record-id-UKP4diET7of1gmxd9nquJCT1sfb"><strong>其他交易權限</strong></div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );font-size:10pt;padding:8px;vertical-align:middle"><div style="text-align:center" class="ace-line ace-line old-record-id-AaIxdoAR6ocS8RxE58ouWdyCsed">未KYC</div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );font-size:10pt;padding:8px;vertical-align:middle"><div style="text-align:center" class="ace-line ace-line old-record-id-HDMmd3jrxod856xVmE6uVYlAs0f">24小時提幣額度10 BTC</div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );font-size:10pt;padding:8px;vertical-align:middle"><div style="text-align:center" class="ace-line ace-line old-record-id-HgDqd8Cw1oltksxwwBhuJz3Ts7q">無法進行OTC交易</div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );font-size:10pt;padding:8px;vertical-align:top"><div style="text-align:center" class="ace-line ace-line old-record-id-UtEBdXEx1ohXGRxOVoMuMglesve">初級KYC</div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );font-size:10pt;padding:8px;vertical-align:top"><div style="text-align:center" class="ace-line ace-line old-record-id-IXcEdbSBtopiMbxzZzQuAG5Us9f">24小時提幣額度80 BTC</div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );font-size:10pt;padding:8px;vertical-align:top"><div style="text-align:center" class="ace-line ace-line old-record-id-RMCVdFrjloywYLxZq9Buya2IsAg">有限制地訪問OTC交易</div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );font-size:10pt;padding:8px;vertical-align:middle"><div style="text-align:center" class="ace-line ace-line old-record-id-YLWddZfyGo2Ek3xX2sIu4quSsEc">高級KYC</div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );font-size:10pt;padding:8px;vertical-align:middle"><div style="text-align:center" class="ace-line ace-line old-record-id-G4uUdvhN7ogrv1xyJJquz3JTsOd">24小時提幣額度200 BTC</div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );font-size:10pt;padding:8px;vertical-align:top"><div style="text-align:center" class="ace-line ace-line old-record-id-ZKnbdiAJ9oiMR0xKim7uVU1mste">無限制地訪問OTC交易</div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );font-size:10pt;padding:8px;vertical-align:middle"><div style="text-align:center" class="ace-line ace-line old-record-id-WCZfdKoEcoIgHPxAXkIuJFHusEg">機構KYC</div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );font-size:10pt;padding:8px;vertical-align:middle"><div style="text-align:center" class="ace-line ace-line old-record-id-HTebdBZnsoautGxY5RmulNOcsQg">24小時提幣額度400 BTC</div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );font-size:10pt;padding:8px;vertical-align:middle"><div style="text-align:center" class="ace-line ace-line old-record-id-X3C9dQvrgo9CYbx4RMAu7W89s4g">無法進行OTC交易</div></td></tr></tbody></table></div><div class="ace-line ace-line old-record-id-TiNOdSHhGoj6h3xXJKNu2oPEsSY">溫馨提示：部分國家/地區未KYC用戶會受1,000 USDT的充值及提幣（共計1,000 USDT）限制，請您以頁面提示為準。</div><div class="ace-line ace-line old-record-id-AUfzd9295oq8mdxBliwuH6WQsJc"><br /></div><h2 class="heading-2 ace-line old-record-id-JmcOdtbW4oHog3xrcGmusqEhsgb">哪些用戶可以參與KYC？</h2><div class="ace-line ace-line old-record-id-UxLad5mJgoUclDx0omZuM8DDsPd">非MEXC限制國家且頁面存在國家選項的用戶均可提交KYC認證，限制國家/地區請參考用戶協議：<a href="https://www.mexc.com/zh-TW/terms" rel="nofollow">用戶協議 </a> 如您在身份認證（KYC）過程中遇到任何問題，請隨時聯繫在線客服，或提交<a href="https://www.mexc.com/zh-TW/support/requests" rel="nofollow">提交工單</a>以獲取專業的協助。我們的客服團隊將竭誠為您提供詳盡的幫助與支持。</div><div class="ace-line ace-line old-record-id-VqMjdiySco231axRRW7uYQ5BsZj"><br /></div></div><p><span class="lark-record-clipboard"></span></p>
<div class="ace-line ace-line old-record-id-O20ldR6HWoATT3xgpoTuQZjKs0f">尊敬的MEXCers：</div><div class="ace-line ace-line old-record-id-I0w2d0ZgnoWXNuxLLbtuqnh0s7g">爲了幫助您及時獲取重要通知和市場動態，我們建議您開啓桌面通知功能。請按照以下步驟操作：</div><div style="text-align:left" class="ace-line ace-line old-record-id-SJqddrnuToy3j4xvGSSumCjJstd">1、<strong>訪問交易平台：</strong>在您的浏覽器中打開<a href="https://www.mexc.kr/" rel="nofollow">MEXC官網</a>。</div><div style="text-align:left" class="ace-line ace-line old-record-id-UflDdBCyZo5M7dxOhJRuYAR2s9b">2、<strong>允許顯示通知：</strong>當您訪問<a href="https://www.mexc.kr/" rel="nofollow">MEXC官網</a>，浏覽器會彈出權限請求（建議使用 Chrome 或 Edge浏覽器），請點擊“允許”顯示通知，便可開啓桌面通知功能。</div><div style="text-align:left" class="image-uploaded gallery old-record-id-Op9gdeJwnoY9E0xEMLLu7Qz5scf"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20241025153738567LPW3vId7us5A3F.png" width="600" /></div><div class="ace-line ace-line old-record-id-CYvWdwVN5oHhvPxJw05uau9Hsue">若浏覽器未自動彈出權限請求，您可以點擊浏覽器地址欄左側按鈕，勾選通知權限，亦可開啓桌面通知功能。</div><div style="text-align:left" class="image-uploaded gallery old-record-id-Luu9dVlefoc41gxwekLuNd7ssFb"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20241025153738567CVZWCwOx85SH6f.png" width="604" /></div><p><br /></p><div><div class="ace-line ace-line old-record-id-SsI2dkC8doY8XBxUrRZuuB0vs0f">若瀏覽器已開啟通知權限但仍無法收到通知，可以檢查電腦是否開啟通知權限，以MAC OS為例：點擊通知-找到Google Chrome-點擊允許通知-選擇橫幅或者提醒</div><div style="text-align:left" class="image-uploaded gallery old-record-id-GEVhdpjZpoH7X4xzVxbu8tZWshf"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20241025160328758GbnP44lv3Ng2iZ.jpeg" width="427" /></div></div><br /><p><br /></p><div style="text-align:left" class="ace-line ace-line old-record-id-IBSMdgTKcoHBs6xWTDjuYYXuskf">3、<strong>接收實時更新：一</strong>旦開啓桌面通知功能成功，您將可以在桌面實時收到關于市場動態、活動和重要更新的通知。</div><div class="ace-line ace-line old-record-id-Mc2Idgy9Vo1ZncxQeL4u00idscT"><br /></div><div class="ace-line ace-line old-record-id-SpEedQvxSoFn9SxqkXJu4xocsmb">感謝您對我們平台的支持！如有任何疑問，請隨時聯系我們的客服團隊。</div><div class="ace-line ace-line old-record-id-Aj5cdHwOAobA9ux65RNuzUPWsbB">祝您交易愉快！</div><div class="ace-line ace-line old-record-id-VongdXSFSo7SxLxI6NBuedaUs4f"><br /></div><div class="ace-line ace-line old-record-id-L85fdmAkcoWr1vxRoq6uVdWPsMe">交易數字資產，上MEXC！</div><div class="ace-line ace-line old-record-id-Sc7ddA4LCoXEfGx5p9Zu4tgNsoe">MEXC團隊</div><div class="ace-line ace-line old-record-id-FCJddVcf7oHMXaxt3Xku66QVsOc"><div><div class="ace-line ace-line old-record-id-FCJddVcf7oHMXaxt3Xku66QVsOc">2024年10月25日</div></div><br /></div>