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1. Introduction to the Uncredited Deposit Return Application If your digital asset deposit to MEXC has not been credited, you can submit an Uncredited Deposit Return Application form. MEXC's Customer Service team will make every effort to recover the funds for you.After submission, MEXC will notify you of the review result via email or in-site message within 1-2 days. Please be patient during this time.If the application is approved, the estimated completion time for the recovery will be displayed (in most cases, the process is completed earlier, but not beyond the estimated time). In special cases or more complex situations, the actual processing time may exceed the estimate, and there is a possibility that the funds may not be recoverable. Please refer to the final result.The recovery process requires additional technical and manual support. A service fee will be charged. Please refer to the on-page notice or email notification for specific details. 2. When to Apply for Fund Recovery1) Unsupported Token Deposits: If you deposit a token that MEXC does not list or support, these funds cannot be credited to your account.2) Incorrect Deposit Details: If you send funds to MEXC's hot wallet address instead of your personal deposit address, or fail to include the required Memo/Tag, the deposit cannot be credited.3) Rejected Withdrawals: If your withdrawal from MEXC is rejected by the receiving platform and the funds are returned to MEXC, they may not automatically appear in your account and require recovery assistance.4) Missing Funds at Destination: If you successfully withdraw from MEXC but the receiving platform did not credit the funds, please first contact the receiving platform to investigate the delay or issue. 3. Uncredited Deposit Return Application FAQ 3.1 How long does the Uncredited Deposit Return Application take? After you submit the application, MEXC will review it within 1-2 days. Once approved, the estimated time needed to complete the asset return will be displayed on your user interface. In certain complex cases, recovering an incorrect or failed deposit may take more than 60 days, depending on the difficulty of the return. 3.2 What if the return address cannot receive funds

1. Filling GuideOn the MEXC Help Center page, click the Uncredited Deposit Return Application button.Select the reason that matches your situation based on the options shown on the page, then click Next.Fill in the required information as shown on the page, such as the deposit token, deposit network, deposit amount, MEXC deposit address, and deposit TxID. After completing all fields, click Submit Application.Once submitted, your return application will enter the initial review stage, which is expected to be completed within 1-2 days.1.1 Form Field Descriptions:1) Deposit Crypto: Please enter the exact name of the token you deposited to help verify the transaction details.2) Deposit Network: Be sure to fill in the correct deposit network based on the transaction hash (TxID/TxHash). If you're unsure which network was used, please check with the platform from which you initiated the withdrawal.3) Deposit Quantity: Enter the amount shown on the blockchain explorer (up to 41 characters, including up to 22 digits before the decimal and 18 after). This amount is for reference only. Our Customer Service team will process your request based on the actual amount reflected in the TxID. Please refer to the final result.4) MEXC Deposit Address: Provide the receiving address displayed in the transaction hash (TxID/TxHash), which is your MEXC account's deposit address. This address is usually labeled as the "To Address" or "Receiver Address" in the transaction details.5) Deposit TxID: The deposit transaction hash (TxID/TxHash) is the unique identifier of your blockchain transaction. Only enter the TxID. Do not submit website links or any other information. Be sure to copy the TxID directly from the withdrawal platform, and avoid entering any URLs.1.2 How to Enter the TxID for the TON Token on the TON Network:Go to theTonviewerblock explorer and enter your TxID, then click Find.For example, you may input the TxID in the search bar like this: TxID：81f133decf92e96b21b4fc8f87610aa32782310f85a2d18bcae9eacb1e584301Find the transaction record where the funds were sent to the MEXC address, and click the corresponding letter. For example, click the letter F.Under the Account section, locate the Tx hash and Lt fields, and combine them using a colon ":" to form the TxID required for the form.For example: 81f133decf92e96b21b4fc8f87610aa32782310f85a2d18bcae9eacb1e584301:586746370000011.3 How to Enter the TxID for Other Tokens on the TON Network:Go to the Tonviewer block explorer, enter your TxID, and click Find.For example, input the TxID in the search bar like this: 6604d72fcb5d321002b12fe309f587a422b51d2e3bbe9a83d5aa68d533c423f0Find the transaction record where the tokens were transferred to the MEXC address, and click the corresponding letter following Jetton Internal Transfer.For example, click the letter D.Under the Account section, locate the Tx hash and Lt fields, and combine them using a colon ":" to form the TxID required for the form.For example: 6604d72fcb5d321002b12fe309f587a422b51d2e3bbe9a83d5aa68d533c423f0:586415690000012. Supplementary Information SubmissionOnce your application passes the review, MEXC Customer Service will disclose the original return address to you. Please verify whether the return address is correct.If the address is correct, click Confirm returning to this address, and your funds will be returned to that address.If the address is incorrect or cannot receive funds, click Cancel Application and contact online Customer Service to provide the correct return address information.Please note: MEXC does not support refunds for unsupported tokens or deposits made to MEXC's hot wallet address. Only returns to the original sending address are supported.Once you click Confirm returning to this address, it means you have verified that the address is valid and correct. If the returned funds cannot be successfully received at this address, MEXC will not be held responsible. 

When using MEXC for deposits or withdrawals, you may occasionally encounter a “Deposit/Withdrawal is suspended” status. See the example below for reference:  1. How to Check Current Deposit/Withdrawal Status on MEXC To provide users with real-time visibility into the status of deposit and withdrawal services, MEXC offers a dedicated monitoring page.  Users can enter the name of a specific token in the search bar to quickly view its current deposit and withdrawal status. Additionally, by enabling the Show abnormal networks only filter, they can efficiently identify tokens experiencing service disruptions.  2. Common Reasons for Temporary Suspension of Deposits/Withdrawals on MEXC 1) Blockchain Network Maintenance: When the underlying blockchain network is undergoing an upgrade or maintenance, the exchange must temporarily suspend related services until the network stabilizes. Deposits and withdrawals will resume once normal operations are restored. 2) Wallet Maintenance: In cases where the project team releases a new version or the platform performs node upgrades, MEXC may need to update its wallet infrastructure. Maintenance periods may vary across platforms. Once wallet services are restored, deposit and withdrawal functions will be re-enabled. 3) Deposits Temporarily Disabled: For certain tokens, MEXC may not support deposit functions at specific times. Depositing such tokens during this period may result in unrecoverable or permanently lost assets. Users are strongly advised to confirm the token status before proceeding. 4) Suspension at Project Request: At the request of the token’s project team, due to either technical or strategic considerations, MEXC may temporarily suspend deposits and withdrawals for the token. The timeline for resumption will depend on the project's progress and coordination with the platform. 5) Project Upgrades:When a project undergoes a contract migration or protocol upgrade, MEXC will suspend deposit functions as a security precaution. Services will resume once the upgrade is complete and verified. 6) Cross-Chain Bridge Issues: For multi-chain tokens that utilize cross-chain bridges (e.g., deposits on Chain A and withdrawals on Chain B), disruptions or maintenance affecting the bridge service may result in the temporary suspension of related deposit and withdrawal features. These will be restored once the cross-chain functionality is stable. 3. What to Do When Deposits or Withdrawals Are Suspended Due to Wallet Maintenance During periods of deposit/withdrawal maintenance, if you have not yet initiated a transaction, you may choose an alternative network to complete your deposit or withdrawal. For example, as shown in the image below, if SHIB deposits on the SOL network are suspended, you can instead use the BSC or ETH networks.  Important: Do not initiate a deposit during maintenance, as this may result in the loss of your assets. You can click the Network Resumption Reminder button on the page to receive a notification via email and in-app message once the network is restored. If you have already initiated a deposit, please be patient. MEXC will be able to assist with any uncredited deposits for the affected token only after the deposit channel has resumed.  

As requested by the Kommunitas (KOM) project team, MEXC has suspended deposits and withdrawals of KOM. For more information, please refer to the official announcement by the project team. We apologize for any inconvenience this may cause. Thank you for your support!

Status 1: ProcessingStatus 2: Pre-CreditingStatus 3: Credited SuccessfullyStatus 4: Forced Deposit ReturnStatus 5: Invalid DepositStatus 6: RestrictedStatus 7: CompletedStatus 1: ProcessingHow to resolve:1) Check whether the required number of block confirmations has been reached. Once confirmed, the funds will be available for withdrawal or transfer.2) Verify whether the deposit channel for the asset is currently open. If it is closed, please wait until it reopens before support can assist further.Status 2: Pre-CreditingHow to resolve:Pre-crediting means the number of confirmations is sufficient for trading but not yet enough for full crediting. During this stage, your assets can be used for trading but cannot be withdrawn. Once the full confirmation requirement is reached, the assets will be fully credited and available for withdrawal.If your deposit is flagged by risk controls, it will not be pre-credited. In that case, the deposit will be credited automatically once it meets the required number of confirmations for full crediting.For more details, please refer to the article "What is Pre-Crediting?"Status 3: Credited SuccessfullyHow to resolve:If the deposit has been successfully credited but the asset is not visible in your account, please check whether the deposit account was selected correctly.If the status shows "Successful" but you still cannot locate the asset, review your internal transfer records. If the asset was deposited into your Futures Wallet, it may have been automatically transferred there. Please check both your Spot and Futures Wallets.Status 4: Forced Deposit ReturnHow to resolve:The delisted asset has been returned. Click the "Forced Deposit Return" button to view the return details.You deposited an asset that is no longer supported by MEXC. The system has automatically returned the asset to the original sending address. Click the "Forced Deposit Return" button to check the return information.Status 5: Invalid DepositHow to resolve:In most cases, if a transfer is recorded multiple times or the actual deposit amount is zero, the system will classify it as an invalid deposit, and it will not be credited to your account.We recommend checking your deposit records and contacting the platform from which the assets were sent to further verify the validity of the transaction. If you have any questions, feel free to contact the MEXC Customer Service team.Status 6: RestrictedHow to resolve:Due to regional regulatory requirements, certain accounts may have limited deposit functionality. If your deposit status shows as "Restricted," please follow the on-screen instructions to complete the required KYC process. Once completed, your deposit function will be restored. If you are unable or unwilling to complete KYC verification, you may click the “Return Deposit" option on the page and submit the required information. MEXC will process the asset return within approximately one week.Status 7: CompletedHow to resolve:The restricted funds have been successfully returned. Click to view the return details.

There are two confirmation stages in the deposit crediting process:First confirmation (Pre-crediting): When the user's crypto deposit transaction receives a sufficient number of confirmations on the blockchain network, the funds are pre-credited. Users can trade on MEXC but cannot withdraw, transfer, use fiat withdrawal, send gifts, or transfer between sub-accounts.Second confirmation (Credited Successfully): When the user's crypto deposit transaction receives additional confirmations on the blockchain network, the funds are fully credited. Users can then make normal withdrawals, transfers, and other related operations.This mechanism can significantly improve the speed of deposit crediting, shortening the time from deposit to trading and further enhancing deposit efficiency. If the deposit page for your account no longer displays pre-crediting information, it may be because that deposit network does not currently support pre-crediting.Advantages of Pre-Crediting:Enhanced Security: By waiting for blockchain network confirmations, it prevents fraud such as double-spending and ensures the deposited cryptocurrency is genuine and valid.Improved User Experience: Allows users to trade as soon as the first confirmation is reached, speeding up fund availability and delivering a better overall experience.

As requested by the Tren Finance (TREN) project team, MEXC has suspended deposits, withdrawals, and trading of TREN. We apologize for any inconvenience this may cause. Thank you for your support! 

1. What is a Crypto Deposit?A crypto deposit refers to the process of transferring digital assets, such as Bitcoin (BTC), Ethereum (ETH), or USDT, from an external wallet or platform to your MEXC account via a blockchain network.If you already hold crypto assets on another wallet or platform, here's how to deposit them into MEXC:How to Deposit Crypto to the MEXC Platform (App)How to Deposit Crypto to the MEXC Platform (Website)2. Important Notes Before Depositing Cryptocurrency1) When selecting the transfer network, ensure that the network you choose matches the withdrawal network from the sending platform. For example, if you select the ERC-20 network on MEXC, you must also select ERC-20 on the withdrawal platform. Using the wrong network may result in permanent loss of funds.2) Before proceeding, verify the token contract address. Make sure the contract address of the asset you are depositing matches the token contract address supported by MEXC. Otherwise, your funds may be lost. You can click the end of the contract address shown on the token page to view the full address.3) Some cryptocurrencies require a minimum deposit amount. If the deposited amount is below the required minimum, it will not be credited and cannot be refunded.4) You can choose to deposit tokens into either your Spot Account or Futures Account. Once the deposit account is set, all future deposits will be credited to the selected account by default. If the asset cannot be credited to your Futures Account, it will be automatically deposited into your Spot Account.5) After initiating a deposit, confirmation by blockchain network nodes is required. The confirmation time may vary depending on the network congestion and the specific blockchain.Pre-Crediting: Once the required number of confirmations is reached, the asset becomes available for trading or internal transfers. However, it cannot be withdrawn or externally transferred at this stage.Credited Successfully: Once the required number of confirmations is reached, the asset is available for withdrawal and all transfer operations.

As requested by the Zilliqa (ZIL) project team, MEXC has suspended deposits and withdrawals of ZIL. We apologize for any inconvenience this may cause. Thank you for your support! 

As requested by the Kinto (K) project team, MEXC has temporarily suspended deposits and trading of K. For more information, please refer to the official announcement by the project team. We apologize for any inconvenience this may cause. Thank you for your support!