Philippines SEC Rolls Out Unified Hotline 1-4SEC, to Streamline Public Inquiries

The Philippines Securities and Exchange Commission (SEC) has launched a unified hotline number designed to centralise public inquiries and streamline communication with the corporate sector.

Officially rolled out on 23 January, the new hotline 1-4732, or 1-4SEC, serves as the primary channel for concerns related to company registration, reportorial requirements, and general requests.

The SEC is phasing out the old network of multiple direct lines to establish a single entry point.

SEC Chairperson Francis Lim stated that the move addresses feedback from the business community regarding accessibility.

Currently, the Commission’s Contact Center manages an average of 800 to 900 calls daily.

Under the new system, designated call takers will handle initial inquiries and utilise a “warm transfer” mechanism to route complex issues to the appropriate departments.

While some direct contact numbers for various SEC offices remain operational during the transition, the Commission has confirmed these will eventually be removed to establish 1-4SEC as the sole public hotline.

Lim noted that the unified system offers companies a more convenient channel, reinforcing the agency’s drive to improve service delivery.

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